Privacy Policy

We collect information that allows us to communicate with you and successfully execute fire protection engineering projects. This includes:

• Contact Information: Name, job title, email address, phone number, and physical mailing address.
• Business & Facility Details: Company name, building size, location coordinates, fire alarm layout plans, and site safety history.
• Inquiry Details: Information submitted via our contact forms, service request emails, or telephone consults.
• Technical Data: IP addresses, browser cookies, and device metadata collected during your visits to our website.

We do not collect sensitive personal data (such as religious beliefs, health status, or political opinions) unless explicitly required to ensure safety operations or comply with UAE employment laws for our field technicians.

Fire Leaders processes your data based on legitimate business interests, contract execution, and regulatory compliance. We use this information to:

• Provide custom engineering quotes and respond to fire protection inquiries.
• Fulfill installation, maintenance, testing, and commissioning contracts.
• Manage accounts, process payments, and issue invoices.
• Register your building safety systems with UAE Civil Defense portals for regulatory approvals.
• Coordinate 24/7 emergency repair dispatch to the correct physical location.
• Improve our website performance, services, and online experience.

We do not sell, trade, or rent your personal data to third parties. However, due to the regulatory nature of the fire safety industry in the UAE, we share data under the following conditions:

Additionally, we may share information with:

• Subcontractors & Suppliers: Verified partners assisting us in equipment delivery or specialized engineering works under strict non-disclosure terms.
• Legal Authorities: Government departments or courts if required to comply with UAE laws or protect life and safety.

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, leakage, alteration, or destruction.

Data Security Controls: All online communications on our website are encrypted using Secure Socket Layer (SSL) technology. Offline data (such as project diagrams and AMC files) is stored in secure database environments with restricted access control.

Data Retention: We store contact details and technical specifications for as long as your contract is active, or as long as legally mandated by UAE Civil Defense laws (often up to 10 years for building engineering drawings and AMC certificates).

Under the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you have specific rights regarding how your data is handled:

• Right to Access: You can request details of the personal data we hold about you.
• Right to Rectification: You can request corrections to inaccurate or incomplete records.
• Right to Erasure (Right to be Forgotten): You can request deletion of your records, subject to regulatory retention laws.
• Right to Restrict Processing: You can ask us to pause processing your data in certain cases.
• Right to Object: You can object to processing based on direct marketing or profiling.

To exercise any of these rights, please contact our Data Protection Officer at info@fireleaders.ae. We will respond within the timelines required by UAE executive regulations.

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us directly: